Customer Testimonials

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Google Sep 30, 2023

(Translated by Google) The seller's excellent service (Original) E ele te servicio del vendedor

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Google Sep 28, 2023

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Google Sep 26, 2023

I don't think i would buy a car anywhere else. The staff and service are hands down the best. From the moment you walk in and i mean it doesn't matter what department you interact with, you are treated like a valued customer and truly care about their Ford buyers and service center, even if you didn't buy a car with them. Thank you Everyone for the best car buying and service experience i have ever had

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Google Sep 24, 2023

Always good at Capo Ford

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Google Sep 24, 2023

Customer service rep was great.

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Google Sep 19, 2023

Great experience with Ash. He answered all our questions during the test drive and after returning. Sales and Finance were professional and easy to work with. If you are looking for a Ford and want a personal experience head over to Tuttle-Click Capistrano Ford.

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Google Sep 19, 2023

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Google Sep 18, 2023

You were great fast and very reasonably priced.

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Google Sep 18, 2023

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Google Sep 12, 2023

Always really great and convenient service! I've been bringing my Mustang here for every service since 2009. Always nice people to do business with, super convenient and great service.

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Google Sep 8, 2023

Amazing service!!!

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Google Sep 8, 2023

Great people, great services, and great prices. Especially parts. Tom was helpful and professional. Strongly recommended.🙏

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Google Sep 8, 2023

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Google Sep 6, 2023

Kyle at service helped me and was VERY professional and extremely helpful. The service tech who worked on my vehicle was very knowledgeable and very helpful. Thank you LB

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Google Sep 6, 2023

Kerby and Brandon called me as they were servicing my vehicle and pointed out some important maintenance issues they had observed. Having them included these items will help to keep me on the road and safer.

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Google Sep 6, 2023

It was not the first time I took my vehicles to Capistrano Ford and like always , I never regret. Kael helped me to set the service and Tec Brandon did the work. Perfect done. A+.

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Google Sep 1, 2023

Kelly was a pleasure to deal with and a true professional. Highly recommend him and his team!

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Google Aug 30, 2023

If you're looking to have your Ford serviced talk to Kerby Haney. He's the man.

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Google Aug 28, 2023

Timely and communication was excellent!

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Google Aug 28, 2023

Good experience with Kelly Wilson & Reza. Looking forward to Kelly finding us a good used Bronco Sport.

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Google Aug 28, 2023

Dropped off my vehicle to have my tires rotated and a overall 27 point inspection. They performed the task in the amount of time promised. I will be going back for sure again when my maintenance indicators go off. Great customer service.

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Google Aug 28, 2023

Great experience purchasing my new Ford Bronco. They found the color and style I was looking for. It was ready to go when I arrived all detailed and ready to go.

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Google Aug 26, 2023

Capistrano Ford was one of the first car dealerships where I had a very straightforward conversation from the salesman all the way to the managers and the finance person. They were extremely upfront with me which is what I liked. They told me exactly what they were able to do and also what they were not able to do with very legitimate explanations

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Google Aug 26, 2023

Had an issue with my 23 Bronco. Initially I had an issue with a decision made by the service tech to not repair an item that I believe needed repaired. I Contacted the service manager and he took the time to see the item in question and associated photos. The service manager agreed and repaired the damaged part under warranty.

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Google Aug 26, 2023

Sha Daneshfar was an amazing wonderful man who made this experience very easy for us.

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Google Aug 24, 2023

I have taken my truck to Capistrano Ford for many years, and have always been happy with the efficient service that I have received there

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Google Aug 23, 2023

Great service. Very polite and helpful.

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Google Aug 18, 2023

This location is always busy although the service is there to match. Positive vehicle outcomes at the end of service. I will continue to use Tuttle-Click Capistrano Ford.

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Google Aug 18, 2023

The entire team was great and got us transitioned from our Ranger to a new Explorer. This was our fifth time getting a Vehicle from TC Ford 🙂

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Google Aug 16, 2023

The most pleasant experience I have ever had at a dealership. Everyone was very helpful and nice. I would highly recommend getting your ford serviced at this location!

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Google Aug 15, 2023

The guy is it Capistrano Ford are always really good. They kind of cater to the fact that I need My truck back quickly and help me set an appointment that Works for the shortest amount of time possible I really appreciate that

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Google Aug 15, 2023

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Google Aug 15, 2023

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Google Aug 14, 2023

Brandon was very transparent and honest! Couldn’t ask for more! Even after we bought the vehicle still very proactive with questions. Would definitely recommend Brandon to friends and family looking to purchase a vehicle

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Google Aug 13, 2023

Overall good service. There was an issue on when truck was ready. I left 2 phone numbers, they only tried one to contact me, and I had to call to find out truck was ready. Not a real problem. Everyone was polite, no other issues.

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Google Aug 13, 2023

Quick service. Problem free

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Google Aug 13, 2023

Always good for vehicle maintenance!

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Google Aug 10, 2023

True professionals, excellent customer service, treat you like you're a real friend. Will recommend to everyone.

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Google Aug 9, 2023

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Google Aug 9, 2023

Warm, friendly, easy to use service providers who treat you as equal people. Great work. Only downside is I expect a car wash after service. They terminated their car wash service. Consider bringing it back!

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Google Aug 9, 2023

Great experience , Very thorough service department.

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Google Aug 9, 2023

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Google Aug 7, 2023

Friendly, fast and efficient, service!

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Google Aug 5, 2023

By far the best car buying experience car is great service is great Brandon was very knowledgeable with the brand new Mach E

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Google Aug 4, 2023

Great service, very responsive!

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Google Aug 3, 2023

Purchased my second Ford at our local dealership. Couldn't have been more satisfied with the experience. Easy, fast and fair. Thanks for making me happy with my purchase!

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Google Jul 31, 2023

Excellent experience . Great team and overall service!

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Google Jul 28, 2023

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Google Jul 28, 2023

The team at this dealership is very responsive and friendly. I’ve had my vehicle serviced many times and it’s always been a positive experience. One recommendation to customers is to be specific about your need-by date/time to avoid any overnight stays in case they aren’t finished on time.

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Google Jul 27, 2023

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Google Jul 27, 2023

Very good service. Prompt and professional.

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Google Jul 21, 2023

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Google Jul 20, 2023

I needed a new battery for my 9 year old Ford Fusion. Capistrano Ford had the battery for my hybrid car. They took me right away and within an hour I was on my way. Very helpful, friendly and courteous.

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Google Jul 20, 2023

Great service and got it fixed quick!

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Google Jul 14, 2023

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Google Jul 12, 2023

Great experience! Kelly Wilson is the man. Walked in and told him what I was looking for and planning. Had the car already ready for a test drive. There was no back and forth. Just simply talking and trying to get the best option with honesty opinions. Best experience I have had buying a car

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Google Jul 12, 2023

Mark was great to work with and would highly recommend.

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Google Jul 11, 2023

We always have an absolutely wonderful experience with Tuttle-Click Ford. We have been in for service to our Ford vehicle and we received immediate, expedited service and the service was thorough, courteous and professional. We have had contact with service manager Brendan Toohey who is awesome, he has assisted us personally which we really appreciate! Tuttle-Click has been a life saver. We highly recommend Tuttle-Click Ford.

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Google Jul 9, 2023

Great customer service!

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Google Jul 8, 2023

Fantastic experience at this dealer. We had a mechanical issue on a used car we purchased, and they took care of the issue very promptly at their expense. This is my kind of dealer, and we will be back for sure, and will recommend to all of our friends.

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Google Jul 6, 2023

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Google Jul 5, 2023

(Translated by Google) An excellent service delivered in the allotted time (Original) Un ecxelente servicio lo entregaron en el tiempo asignado

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Google Jul 4, 2023

One of the best Ford dealers I’ve been to. Kerby Haney is of excellent service and highly professional. He always looks after our family’s vehicles and helps however he can. I highly recommend going to this Ford dealer for your Fords needs and working with Kerby.

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Google Jul 2, 2023

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Google Jul 1, 2023

Thank you for the attention given to my vehicle.

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Google Jun 30, 2023

Having been a customer with Capistrano Ford for eight years from a previous purchase. Capo Fords Service Department continues to be a perfect fit. They are prompt, professional and courteous.

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Google Jun 27, 2023

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Google Jun 26, 2023

Service delay was super curteous, and helpful! Minor did a great job at keeping me updated on my Explorer.

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Google Jun 24, 2023

Matt Alves is always super helpful.

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Google Jun 17, 2023

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Google Jun 17, 2023

My first service. Quick, clean, efficient. I went in to schedule an oil change with the service manager (super easy), I also created an online account to schedule at my convenience. The waiting room was spacious and I was able work while I waited.

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Google Jun 16, 2023

Some times the wait times for their service department are inaccurate, but overall, I can't complain. They have been excellent every time. I especially like working with Kirby and Dorothy in the service center.

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Google Jun 16, 2023

They are always great about getting my car in and done quickly when I plan ahead and schedule an appointment.

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Google Jun 15, 2023

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Google Jun 15, 2023

Five star customer service. My maverick took longer than expected for repair, 3 days not sure why, for a recall item. But Ford provided a loaner at no charge. Back in service now. And recently an oil change performed in under 1 hour as promised. Thanks!

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Google Jun 15, 2023

Best service I have ever had and it’s my first FORD.

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Google Jun 15, 2023

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Google Jun 15, 2023

Jacob was very friendly, knowledgeable, and made the entire experience of leasing our Ford Escape easy. Would definitely use Tuttle-Click Capistrano Ford again.

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Google Jun 13, 2023

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Google Jun 7, 2023

I take our work RV here all the time, as well as my personal car and they take real good care of me. Always personable, work me in on my schedule, and quick as I have to wait for the vehicle.

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Google Jun 4, 2023

Kelly Wilson is an amazing contact at Tuttle-Click.

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Google Jun 1, 2023

Great customer service. I trust the service personnel with my Ford explorer and have never had a concern with the service I have received. Highly recommend!

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Google Jun 1, 2023

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Google May 31, 2023

This is a great place to purchase a car or mid size SUV for family and friends

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Google May 30, 2023

service was great every one very nice truck got finished faster than they said it would

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Google May 30, 2023

Kerby was very helpful.

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Google May 29, 2023

Great experience. Friendly staff. Knowledgeable

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Google May 26, 2023

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Google May 26, 2023

I wanted to take a moment to express my sincere gratitude for the exceptional service I received at Tuttle-Click's Capistrano Ford. I am extremely satisfied with the quality of work and the speed of service. I will definitely be recommending your services to friends and family.

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Google May 25, 2023

Capistrano Ford service department is one of the best. They've been always respectful timely and informative.

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Google May 25, 2023

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Google May 22, 2023

Thank you for fixing my truck so quickly!

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Google May 21, 2023

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Google May 21, 2023

They were able to accommodate an unplanned appointment for a 40K service and in a swift manner to my great relief.

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Google May 21, 2023

Everyone friendly, no wait time. They ubered me home . Quick service.

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Google May 20, 2023

Service was a piece of cake at this location...doesn't even feel like your standard dealership, staff was very professional and informative. Would recommend.

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Google May 20, 2023

I had made an appointment in advance. The technician welcomed me on arrival. After the paperwork had been completed I was offered a Lyft ride home: I waited in the lounge area & had a safe ride home. I received a text message when my car was ready for collection: recognized by a staff member that I had been introduced to in the morning & my car was brought around for me to drive off. A perfect place to take my Ford for all future needs

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DealerRater Feb 25, 2022

Last Wednesday night I needed to replace a light bulb in the left rear turn signal. This was something that could not wait until morning due to my wife having a Doctors appointment. early that morning. I discovered you were open until 7:30 PM and drove immediately to service in San Juan. Dorothy, your service agent not only got the necessary bulb for a cost of $3.93 but also replaced the burned out bulb in my suv.. I truly appreciate the extra mile she went and hope some recognition is given to this extraordinary women.

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DealerRater Dec 11, 2019

Have bought several ford vehicles from Capistrano Ford as well having them serviced there. Sales and service writers are all great people to deal with.

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DealerRater Dec 6, 2019

If you ever stop by this dealership to loom at new or used cars I would highly recommend seeing Chuck. He's awesome! He went above and beyond to locate and pick up the car I wanted which was at the sister dealership. He will also make you feel appreciated and gives honest feedback on the vehicle you are interested in. A month after my transaction the dealership called and asked if i coukd come in and sign a new contract. I saw Chuck and he said he was going to fill my gas tank up for the inconvenience of ...

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