Customer Testimonials
(Translated by Google) The seller's excellent service (Original) E ele te servicio del vendedor
I don't think i would buy a car anywhere else. The staff and service are hands down the best. From the moment you walk in and i mean it doesn't matter what department you interact with, you are treated like a valued customer and truly care about their Ford buyers and service center, even if you didn't buy a car with them. Thank you Everyone for the best car buying and service experience i have ever had
Always good at Capo Ford
Customer service rep was great.
Great experience with Ash. He answered all our questions during the test drive and after returning. Sales and Finance were professional and easy to work with. If you are looking for a Ford and want a personal experience head over to Tuttle-Click Capistrano Ford.
You were great fast and very reasonably priced.
Always really great and convenient service! I've been bringing my Mustang here for every service since 2009. Always nice people to do business with, super convenient and great service.
Amazing service!!!
Great people, great services, and great prices. Especially parts. Tom was helpful and professional. Strongly recommended.🙏
Kyle at service helped me and was VERY professional and extremely helpful. The service tech who worked on my vehicle was very knowledgeable and very helpful. Thank you LB
Kerby and Brandon called me as they were servicing my vehicle and pointed out some important maintenance issues they had observed. Having them included these items will help to keep me on the road and safer.
It was not the first time I took my vehicles to Capistrano Ford and like always , I never regret. Kael helped me to set the service and Tec Brandon did the work. Perfect done. A+.
Kelly was a pleasure to deal with and a true professional. Highly recommend him and his team!
If you're looking to have your Ford serviced talk to Kerby Haney. He's the man.
Timely and communication was excellent!
Good experience with Kelly Wilson & Reza. Looking forward to Kelly finding us a good used Bronco Sport.
Dropped off my vehicle to have my tires rotated and a overall 27 point inspection. They performed the task in the amount of time promised. I will be going back for sure again when my maintenance indicators go off. Great customer service.
Great experience purchasing my new Ford Bronco. They found the color and style I was looking for. It was ready to go when I arrived all detailed and ready to go.
Capistrano Ford was one of the first car dealerships where I had a very straightforward conversation from the salesman all the way to the managers and the finance person. They were extremely upfront with me which is what I liked. They told me exactly what they were able to do and also what they were not able to do with very legitimate explanations
Had an issue with my 23 Bronco. Initially I had an issue with a decision made by the service tech to not repair an item that I believe needed repaired. I Contacted the service manager and he took the time to see the item in question and associated photos. The service manager agreed and repaired the damaged part under warranty.
Sha Daneshfar was an amazing wonderful man who made this experience very easy for us.
I have taken my truck to Capistrano Ford for many years, and have always been happy with the efficient service that I have received there
Great service. Very polite and helpful.
This location is always busy although the service is there to match. Positive vehicle outcomes at the end of service. I will continue to use Tuttle-Click Capistrano Ford.
The entire team was great and got us transitioned from our Ranger to a new Explorer. This was our fifth time getting a Vehicle from TC Ford 🙂
The most pleasant experience I have ever had at a dealership. Everyone was very helpful and nice. I would highly recommend getting your ford serviced at this location!
The guy is it Capistrano Ford are always really good. They kind of cater to the fact that I need My truck back quickly and help me set an appointment that Works for the shortest amount of time possible I really appreciate that
Brandon was very transparent and honest! Couldn’t ask for more! Even after we bought the vehicle still very proactive with questions. Would definitely recommend Brandon to friends and family looking to purchase a vehicle
Overall good service. There was an issue on when truck was ready. I left 2 phone numbers, they only tried one to contact me, and I had to call to find out truck was ready. Not a real problem. Everyone was polite, no other issues.
Quick service. Problem free
Always good for vehicle maintenance!
True professionals, excellent customer service, treat you like you're a real friend. Will recommend to everyone.
Warm, friendly, easy to use service providers who treat you as equal people. Great work. Only downside is I expect a car wash after service. They terminated their car wash service. Consider bringing it back!
Great experience , Very thorough service department.
Friendly, fast and efficient, service!
By far the best car buying experience car is great service is great Brandon was very knowledgeable with the brand new Mach E
Great service, very responsive!
Purchased my second Ford at our local dealership. Couldn't have been more satisfied with the experience. Easy, fast and fair. Thanks for making me happy with my purchase!
Excellent experience . Great team and overall service!
The team at this dealership is very responsive and friendly. I’ve had my vehicle serviced many times and it’s always been a positive experience. One recommendation to customers is to be specific about your need-by date/time to avoid any overnight stays in case they aren’t finished on time.
Very good service. Prompt and professional.
I needed a new battery for my 9 year old Ford Fusion. Capistrano Ford had the battery for my hybrid car. They took me right away and within an hour I was on my way. Very helpful, friendly and courteous.
Great service and got it fixed quick!
Great experience! Kelly Wilson is the man. Walked in and told him what I was looking for and planning. Had the car already ready for a test drive. There was no back and forth. Just simply talking and trying to get the best option with honesty opinions. Best experience I have had buying a car
Mark was great to work with and would highly recommend.
We always have an absolutely wonderful experience with Tuttle-Click Ford. We have been in for service to our Ford vehicle and we received immediate, expedited service and the service was thorough, courteous and professional. We have had contact with service manager Brendan Toohey who is awesome, he has assisted us personally which we really appreciate! Tuttle-Click has been a life saver. We highly recommend Tuttle-Click Ford.
Great customer service!
Fantastic experience at this dealer. We had a mechanical issue on a used car we purchased, and they took care of the issue very promptly at their expense. This is my kind of dealer, and we will be back for sure, and will recommend to all of our friends.
(Translated by Google) An excellent service delivered in the allotted time (Original) Un ecxelente servicio lo entregaron en el tiempo asignado
One of the best Ford dealers I’ve been to. Kerby Haney is of excellent service and highly professional. He always looks after our family’s vehicles and helps however he can. I highly recommend going to this Ford dealer for your Fords needs and working with Kerby.
Thank you for the attention given to my vehicle.
Having been a customer with Capistrano Ford for eight years from a previous purchase. Capo Fords Service Department continues to be a perfect fit. They are prompt, professional and courteous.
Service delay was super curteous, and helpful! Minor did a great job at keeping me updated on my Explorer.
Matt Alves is always super helpful.
My first service. Quick, clean, efficient. I went in to schedule an oil change with the service manager (super easy), I also created an online account to schedule at my convenience. The waiting room was spacious and I was able work while I waited.
Some times the wait times for their service department are inaccurate, but overall, I can't complain. They have been excellent every time. I especially like working with Kirby and Dorothy in the service center.
They are always great about getting my car in and done quickly when I plan ahead and schedule an appointment.
Five star customer service. My maverick took longer than expected for repair, 3 days not sure why, for a recall item. But Ford provided a loaner at no charge. Back in service now. And recently an oil change performed in under 1 hour as promised. Thanks!
Best service I have ever had and it’s my first FORD.
Jacob was very friendly, knowledgeable, and made the entire experience of leasing our Ford Escape easy. Would definitely use Tuttle-Click Capistrano Ford again.
I take our work RV here all the time, as well as my personal car and they take real good care of me. Always personable, work me in on my schedule, and quick as I have to wait for the vehicle.
Kelly Wilson is an amazing contact at Tuttle-Click.
Great customer service. I trust the service personnel with my Ford explorer and have never had a concern with the service I have received. Highly recommend!
This is a great place to purchase a car or mid size SUV for family and friends
service was great every one very nice truck got finished faster than they said it would
Kerby was very helpful.
Great experience. Friendly staff. Knowledgeable
I wanted to take a moment to express my sincere gratitude for the exceptional service I received at Tuttle-Click's Capistrano Ford. I am extremely satisfied with the quality of work and the speed of service. I will definitely be recommending your services to friends and family.
Capistrano Ford service department is one of the best. They've been always respectful timely and informative.
Thank you for fixing my truck so quickly!
They were able to accommodate an unplanned appointment for a 40K service and in a swift manner to my great relief.
Everyone friendly, no wait time. They ubered me home . Quick service.
Service was a piece of cake at this location...doesn't even feel like your standard dealership, staff was very professional and informative. Would recommend.
I had made an appointment in advance. The technician welcomed me on arrival. After the paperwork had been completed I was offered a Lyft ride home: I waited in the lounge area & had a safe ride home. I received a text message when my car was ready for collection: recognized by a staff member that I had been introduced to in the morning & my car was brought around for me to drive off. A perfect place to take my Ford for all future needs
Last Wednesday night I needed to replace a light bulb in the left rear turn signal. This was something that could not wait until morning due to my wife having a Doctors appointment. early that morning. I discovered you were open until 7:30 PM and drove immediately to service in San Juan. Dorothy, your service agent not only got the necessary bulb for a cost of $3.93 but also replaced the burned out bulb in my suv.. I truly appreciate the extra mile she went and hope some recognition is given to this extraordinary women.
Have bought several ford vehicles from Capistrano Ford as well having them serviced there. Sales and service writers are all great people to deal with.
If you ever stop by this dealership to loom at new or used cars I would highly recommend seeing Chuck. He's awesome! He went above and beyond to locate and pick up the car I wanted which was at the sister dealership. He will also make you feel appreciated and gives honest feedback on the vehicle you are interested in. A month after my transaction the dealership called and asked if i coukd come in and sign a new contract. I saw Chuck and he said he was going to fill my gas tank up for the inconvenience of ...