Customer Testimonials

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Google Jan 29, 2023

Brought my 2022 Ranger in for a recall repair recently and had a great experience. Kyle provided excellent customer service.

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Google Jan 28, 2023

Solid dealer. Nothing crazy.

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Google Jan 27, 2023

Professional!

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Google Jan 27, 2023

Really quick with the maintenance and even sent a video, very professional

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Google Jan 24, 2023

Great work, low cost

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Google Jan 24, 2023

I am so pleased with my new truck! Brandon turned an impossibly long wait for our Maverick into a 5 star experience by consistently keeping us on track and heading in the right direction. When the truck arrived, our experience at the dealership was thoroughly enjoyable and the entire staff was pleasant and efficient.

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Google Jan 24, 2023

Friendly front desk agents. Quick to return calls and provide status. Fast service. The mechanic does a video recorded explanation (love this). Hassle free checkout. Highly recommended.

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Google Jan 24, 2023

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Google Jan 21, 2023

Great service. We love the truck we bought. I’m concerned that it’s been 3 weeks and our trade in has not been paid off and a payment will be due tomorrow.

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Google Jan 17, 2023

Good fast service

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Google Jan 17, 2023

Mr. Minor was very helpful, I really appreciate his help.

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Google Jan 11, 2023

My experience buying my new 2023 Bronco was absolutely amazing. From the sales rep, to the finance guy to the GM. The whole team at Capo Ford was very friendly and honest and I appreciated the whole process as a first time car buyer. Thanks again, Alec

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Google Jan 11, 2023

Great service. Highly recommend.

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Google Jan 10, 2023

Bob Coleman is the best service guy ever! He’s been helping me years. TCF takes great care of the people and their cars! Go

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Google Jan 10, 2023

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Google Jan 3, 2023

This place is everything you could ever want from your local Ford dealership. From boss man Steve, to Brenden, Bob, Kyle and Josh, you can’t go wrong here. Excellent customer service in an efficient, professional manner. This place will make you never want to go to another Ford dealership in your life. And when and if you do deal with another ford dealership, you’ll be CLICKing your heels three times and saying “There’s no place like Capo Ford”

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Google Dec 27, 2022

I dealt with the sales representative in a no rush no pressure manner and he did what he said and said what he did I like that. I have been with Ford for almost twenty years now and appreciate what they do for my vehicle and piece of mind

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Google Dec 26, 2022

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Google Dec 22, 2022

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Google Dec 22, 2022

Great experience start to finish. Cory Sweeney and Sha Daneshfar were very helpful throughout the entire process. I love my new Ford F150 Lightning!

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Google Dec 20, 2022

All our experiences here have been wonderful - good communication re: discovered problems, questions answered, no delays.

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Google Dec 20, 2022

Always a pleasure doing business with Tuttle click Capistrano Ford. They have taken care of all of my vehicles for the last 19 years. They are always professional, and the quality of work is unsurpassed. I would recommend anybody to Tuttle-Click Capistrano Ford

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Google Dec 20, 2022

Satisfied with service

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Google Dec 20, 2022

Kearby really kept me informed and honestly helped me through the long wait for a part on back. I honestly felt he cared.

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Google Dec 17, 2022

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Google Dec 17, 2022

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Google Dec 15, 2022

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Google Dec 15, 2022

Paul in Service went out of his way to make sure my Explorer was correctly diagnosed and repaired. Great communication too!

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Google Dec 12, 2022

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Google Dec 10, 2022

Very accommodating even though I was only in for a minor recall fix. Nice folks

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Google Dec 10, 2022

Best Ford dealership and service in the country. They really care about customers needs and take their time to address all my issues. Will highly recommend this place. Everyone is amazing and patient there. The manger even called me personally and did his best to resolve my car issues from my visit! Definitely highly recommended for busy people.

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Google Dec 10, 2022

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Google Dec 10, 2022

Great service!

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Google Dec 10, 2022

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Google Dec 8, 2022

(Translated by Google) very good attention (Original) Muy bien la atención

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Google Dec 8, 2022

Dorothy was my service advisor. Very thorough & professional.

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Google Dec 1, 2022

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Google Nov 30, 2022

It's convenient, it's open on Sarurdays and late on weekdays

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Google Nov 30, 2022

Customer service is great because of Minor P. who's professionalism and honesty is appreciated. So many times women are taken advantage of as I've experienced and to know and feel safe everyone is treated equally. It is how EVERY business should run. Thank you!

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Google Nov 20, 2022

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Google Nov 11, 2022

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Google Nov 9, 2022

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Google Nov 9, 2022

I was impressed with the level of communication from my service advisor Matt. He kept me up to date on my particularly challenging warranty issue. I highly recommend this dealership and service department.

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Google Nov 9, 2022

Matt Alves was very helpful with getting my vehicle fixed, he called me with updates and really kept me in the loop of where they were with the repairs. Also had 2 recalls fixed.

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Google Nov 9, 2022

Very impressed with the attention to detail at this dealership- with all the miles I drive on the daily having piece of mind about my vehicle is priceless- will definitely return for future maintenance at this location- the professionalism & knowledge by the employees here was much appreciated

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Google Nov 8, 2022

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Google Nov 8, 2022

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Google Nov 1, 2022

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Google Nov 1, 2022

Great group of people. From the General Manager, Steve Smith to the GSM, Joe Gonzales, to Brandon, their lease maturity specialist, the entire team makes your experience seamless and easy. Much appreciated.

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Google Oct 29, 2022

These guys are great! I just moved to the San Clemente and these guys are my new neighborhood dealer!

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Google Oct 28, 2022

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Google Oct 24, 2022

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Google Oct 21, 2022

This is the second car we have bought with Tuttle-Click. Everyone from Steve (GM), to Kelly (Sales), to the men and women in the Service department are always polite, caring, hard-working, and consistently professional. We will always go to Tuttle-Click for our cars!

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Google Oct 20, 2022

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Google Oct 19, 2022

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Google Oct 18, 2022

Brendon in service dept. is one of the best customer service individuals i have dealt with. GREAT GUY

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Google Oct 18, 2022

Very responsive service. Friendly staff.

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Google Oct 15, 2022

Great service

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Google Oct 15, 2022

Great product, great atmosphere and great people. I go here for all my service and parts needs. Even the general manager came to check on me! Awesome store.

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Google Oct 12, 2022

We were on vacation and had under cover come loose under the radiator. My husband used to live in area and had previously bought a truck from them. We were taken care of thoroughly , efficiently, and in a timely manner. Good outcome from what could have been a trying time. Thank 😊

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Google Oct 12, 2022

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Google Oct 12, 2022

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Google Oct 5, 2022

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Google Oct 5, 2022

Thanks again Sean & Tim for making my service trips so easy. These guys know how to take care of their customers!

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Google Sep 30, 2022

I had an amazing experience in every way possible to the point of driving my car off the lot . I highly recommend this dealership.

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Google Sep 28, 2022

Great customer service and in time delivery of my vehicle

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Google Sep 24, 2022

So far, so good. I don't have the car yet.

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Google Sep 21, 2022

GREAT SERVICE AS ALWAYS FRIENDLY STAFF

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Google Sep 20, 2022

The service department gave me excellent service! Courteous and timely and efficient! Thank you Russ

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Google Sep 18, 2022

We drive from San Diego (passing two other Ford Dealers) just to go to this one for service. Kyle Sanders is the best in the business when it comes to a service advisor. HE is the reason we drive over an hour to get service done! This dealership is always clean, pleasant and enjoyable to wait in.

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Google Sep 16, 2022

My car had a difficult transmission module shifter problem which was addressed by Capistrano Ford and Ford Motor Company to my total satisfaction. I would recommend Capistrano Ford and Ford products to anyone looking for a vehicle which is 100% backed by service.

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Google Sep 13, 2022

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Google Sep 10, 2022

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Google Sep 9, 2022

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Google Sep 7, 2022

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Google Sep 7, 2022

My service writer Bob Coleman was great.He went out his way to expedite the maintenance on my truck.

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Google Sep 3, 2022

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Google Aug 30, 2022

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Google Aug 30, 2022

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Google Aug 29, 2022

Excellent service. Kerby is a great service manager. Everyone was focused on doing things right the first time. I will come back.

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Google Aug 27, 2022

Went if for normal service, job was done in reasonable period of time. Service writer Kyle kept me informed through the process.

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Google Aug 25, 2022

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Google Aug 24, 2022

Ordered a new Explorer here through Kelly Wilson. Very straightforward and pleasant experience.

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Google Aug 22, 2022

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Google Aug 20, 2022

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Google Aug 20, 2022

Consistently Great service - up front info regarding expected delivery with accurate estimated cost - clean establishment- customer focused staff

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Google Aug 20, 2022

They were unable to fix my sunroof. My only complaint. I finally got my sunroof fixed & the work was great.

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Google Aug 19, 2022

Kyle was very patient and listened to my concerns. His brake specialist did a great job on getting my rear brakes to work correctly on my Ranger.

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Google Aug 17, 2022

Fast and excellent customer service

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Google Aug 16, 2022

Great customer service, friendly and very helpful:)

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Google Aug 13, 2022

ProfessionL, friendly, and timely.

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Google Aug 13, 2022

Good experience and service

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Google Aug 9, 2022

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Google Aug 9, 2022

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Google Aug 3, 2022

It could not of been better great experience

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DealerRater Feb 25, 2022

Last Wednesday night I needed to replace a light bulb in the left rear turn signal. This was something that could not wait until morning due to my wife having a Doctors appointment. early that morning. I discovered you were open until 7:30 PM and drove immediately to service in San Juan. Dorothy, your service agent not only got the necessary bulb for a cost of $3.93 but also replaced the burned out bulb in my suv.. I truly appreciate the extra mile she went and hope some recognition is given to this extraordinary women.

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DealerRater Dec 11, 2019

Have bought several ford vehicles from Capistrano Ford as well having them serviced there. Sales and service writers are all great people to deal with.

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DealerRater Dec 6, 2019

If you ever stop by this dealership to loom at new or used cars I would highly recommend seeing Chuck. He's awesome! He went above and beyond to locate and pick up the car I wanted which was at the sister dealership. He will also make you feel appreciated and gives honest feedback on the vehicle you are interested in. A month after my transaction the dealership called and asked if i coukd come in and sign a new contract. I saw Chuck and he said he was going to fill my gas tank up for the inconvenience of ...

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DealerRater Dec 6, 2019

This is my 7th year working with Tuttle-Click. I always get excellent service and excellent care and everything is always taken care of.. I appreciate everyone

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DealerRater Dec 3, 2019

The whole sales process was very straightforward. They had the truck I wanted. After a short and easy negotiation we were able to arrive at a fair deal. I’d buy from this dealer again.

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